Shipping & Returns

ONLINE RETURNS

  • In order to return or exchange goods you must contact us (via phone or email at info@modenboutique.com) within 48 hours of receiving your order and once authorized, must ship said item(s) back to us within 14 days of receipt
  • Items may be exchanged for another item or store credit
  • In order to be eligible for a return/exchange the item must be unworn, unwashed, with all original tags attached
  • All jewelry, sale items, and purchases past the allotted 14 days are final sale
    • Please note that any item(s) returned that is not in its original condition or is final sale will be sent back at the senders expense
  • Shipping charges are non-refundable
  • Cost incurred to ship item(s) back are the responsibility of the customer and COD packages will not be accepted
  • Option to return in store available. Please specify if this is your preference 
  • A flat shipping rate of $10 is charged on all exchanged items, even if they are over $100

  

IN-STORE RETURNS & EXCHANGES

  • Exchange or store credit offered within 10 days of purchase. 
  • Jewelry, bags/purses, sunglasses, markdown/discounted items, and items purchased after 10 days are final sale
  • Items must be unworn, unwashed, with all original tags attached to be eligible for a return

 

SHIPPING

  • We are offering free shipping on all orders within Canada over $100
  • $16 for all orders to the United States
  • All items will be sent out within 48 hours of receiving your order via Canada Post Expedited Service
    • Tracking information will be provided once the order ships
  • Orders are subject to change due to product availability. You will be notified within 24 hours if an item is no longer available
IN-STORE PICKUP
  • Local orders may be picked up in store free of shipping charge using code PICKUP at checkout
    • Your order will be packed and ready same day. Orders placed after in-store closing hours (5:30pm) will be ready the following morning by 11am
    • Orders will be held for 7  days in store awaiting pickup. If you have not contacted us for an extension before 7 days the order will be considered abandoned and the item will be restocked and the order refunded. 
    • All in-store pickup orders are subject to the in-store refund/exchange policy (see above) and are in effect based on date of purchase not on date of pickup