Shipping & Returns

ONLINE RETURNS

In order to return or exchange goods you must contact us (via phone or email at info@modenboutique.com) within 48 hours of receiving your order and once authorized, must ship said item(s) back to us within 14 days of receipt
Items may be exchanged for another item or store credit
In order to be eligible for a return/exchange the item must be unworn, unwashed, with all original tags attached
All panties, swimsuits, jewelry, sale items, hand bags, and purchases past the allotted 14 days are final sale

Please note that any item(s) returned that is not in its original condition or is final sale will be sent back at the senders expense

Shipping charges are non-refundable
Cost incurred to ship item(s) back are the responsibility of the customer and COD packages will not be accepted
Option to return in store available. Please specify if this is your preference
A flat shipping rate of $15 is charged on all exchanged items within Canada

IN-STORE RETURNS & EXCHANGES

Exchange or store credit offered within 10 days of purchase.
Panties, swimsuits, jewelry, bags/purses, sunglasses, markdown/discounted items, and items purchased after 10 days are final sale
Items must be unworn, unwashed, with all original tags attached to be eligible for a return

SHIPPING

We are offering free shipping on all orders within Canada over $200. A flat $15 rate for all orders under $200 and on all exchanged orders
$25CAD for all orders to the United States
All items will be sent out within 48-72 hours of receiving your order

Orders are subject to change due to product availability. You will be notified within 24 hours if an item is no longer available

DUTIES & IMPORT FEES

As an international shopper, please be aware that any duties, taxes, or import fees are the responsibility of the recipient. These charges are set by your country’s customs authorities and may vary based on local policies. While we wish we could assist further, these fees are outside of our control. We recommend checking with your local customs office so there are no surprises when your parcel arrives.

IN-STORE PICKUP

Local orders may be picked up in store free of shipping charge using code PICKUP at checkout

Your order will be packed and ready same day. Orders placed after in-store closing hours (5:30pm) will be ready the following morning by 11am
Orders will be held for 7 days in store awaiting pickup. If you have not contacted us for an extension before 7 days the order will be considered abandoned and the item will be restocked and the order refunded.
All in-store pickup orders are subject to the in-store refund/exchange policy (see above) and are in effect based on date of purchase not on date of pickup